Overview of the Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award is an annual Award to recognize U.S. companies for performance excellence.
The Award promotes:
The Award has three eligibility categories:
awards may be given in each category each year. Award recipients may publicize
and advertise their Awards. Recipients are expected to share information
about their successful performance strategies with other U.S. organizations.
The Award is based upon performance excellence criteria created through a public-private partnership. In responding to these criteria, each Award applicant is expected to provide information and data on the company’s improvement processes and results. Information and data submitted must be adequate to demonstrate that the applicant’s approaches are effective and could be replicated or adapted by other organizations.
Award Criteria are designed not only to serve as a reliable basis for
making Awards but also to permit a diagnosis of any company’s overall
performance management system.
Applicants need to submit an application package that consist of three parts:
Applications are reviewed and evaluated by members of the Board of Examiners in a four-stage process:
Stage 1 - independent review and evaluation by at least five members of the Board
Stage 2 - consensus review and evaluation for applications that score well in Stage 1
Stage 3 - site visits to applicants that score well in Stage 2
Stage 4 - Judges’ review and recommendations
Board members are assigned to applications taking into account the nature of the applicants’ businesses and the expertise of the Examiners. Assignments are made in accord with strict rules regarding conflict of interest.
are reviewed by volunteers without funding from the United States government.
Review expenses are paid primarily through application fees; partial support
for the reviews is provided by the Foundation for the Malcolm Baldrige
National Quality Award.
FEEDBACK TO APPLICANTS
applicant receives a feedback report at the conclusion of the review process.
The feedback is based upon the applicant’s responses to the Award Criteria.
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