The Malcolm Baldrige National Quality Award was introduced in 1987 to facilitate two primary objectives: to alert the U.S. business leaders to the issue of quality and to offer a comprehensive and standardized framework for measuring corporate quality efforts.
With an eye toward improving the total health of the nation's businesses, the Baldrige criteria permits organizations to compare themselves against world-class standards in such categories as customer and employee satisfaction, defect prevention, and corporate leadership.
The Baldrige criteria is regularly used by leading businesses as a template for an effective Total Quality Management (TQM) system. By assessing their own TQM systems and processes against the Baldrige standards, organizations can strive for performance excellence and improve competitiveness.
Learn more about Baldrige by reading iQ Company's Overview of The Malcolm Baldrige National Quality Award.
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