Kaplan, and his team from iQ Company, consulted with the Los Angeles Unified
School District from February 26, 1999 through June 30, 1999. Despite a
short time frame, the Superintendent and I set three very ambitious objectives
for the consulting effort:
"IQ's Team Assessor software has significantly reduced the time required to record, compile, and score business performance reviews..
The graphical display of individual scores provides a rapid means of identifying key areas for improvement."
"The quality of your products and service exceeded our expectations. iQ Company was able to accommodate an aggressive schedule which cut our normal product development window by 50%, delivering on time and within budget. Your staff has gone the extra mile to provide superior customer service which makes each of our interactions with your company a pleasure.
Our members have greatly benefited from your products; in fact many have gone out of their way to express their delight. Please convey our appreciation to your team for their outstanding efforts and excellent results."
S. Turnbull, Ph.D.
"At AT&T we have used the iQ software to assist AT&T Language Line Services in applying for a California Baldrige-based award and on a national team that created an improvement plan for CMS, a large division of AT&T. At Language Line, the software was a critical component of our success, allowing teams to write the application efficiently and helping us input the right information for each Baldrige item. It also made the review and editing process much easier, connecting all the writers and pulling together all the information the team collected electronically.
For the national team, the iQ software was modified to meet our need to simplify the Baldrige National Quality Award application and create interview questions based upon the Baldrige criteria. We interviewed many executives across CMS and through the software we pulled the interviews together, analyzed them and made recommendations for improvement which were well received by the leadership of the division.
To help us revise the application to serve our needs, the iQ folks were creative, adaptable and innovative."
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