QA Engineer, Web Developer, Business Systems Analyst, Manager
Bob Lara has experience in all phases of software development. As a Software QA Engineer and Manager, he has successfully implemented software quality solutions that led to significant software quality improvements at IBM and EPRI. As a manager, Bob has developed company-wide quality policies, and then led teams of QA engineers to implement software quality improvement solutions. As a QA Engineer, Bob has developed test plans, test cases, and quality plans. He has executed automated and manual test cases on Windows and Mainframe systems, including Windows 2000, ME, 98, 95, as well as CICS and IMS/DB-DC.
Contract Web Developer (Spherion Corporation), IBM/Beaverton, May 2001 – September, 2001
Independent Consultant, June 2000 - Present
Software Quality Manager, EPRI (Electric Power Research Institute), 1995 - June 2000
I was brought into EPRI to analyze the causes of inadequate customer satisfaction with EPRI software. I established a company-wide Software Quality Policy that encompassed QA Best Practices, including clearly defined metrics, process improvement feedback loops, CMM and ISO 9000 standards, a Web based Software Development Guide, and well-defined Test Plans. EPRI software is targeted for Web browsers, Windows NT/95, Mac, and Unix systems. Using my QA Management, QA Engineering, and Training skills, I accomplished the following:
EPRI software quality customer satisfaction was improved by 100%, as measured by an independent firm.
The Web based Software Development Guide is now used by over 100 software development companies (http://www.epri.com/eprisoftware/processguide/swqtest.html)
I designed a vendor "Quality Capability Review" process, based on ISO 9000 and CMM Best Practices. This review is now used for all new EPRI software contracts: (http://www.epri.com/eprisoftware/processguide/exqcr.html)
I established an independent Software Acceptance Test Laboratory. This lab tested over 250 new and upgraded Windows NT/98/95 applications, and provided detailed test results and grades.
I designed a Y2K program to remediate 400 EPRI software applications. This program resulted in a $1.5 Million dollar savings for EPRI, and 100% Y2K Compliance (http://www.epri.com/eprisoftware/y2ksoftware/index.html)
Development Manager, QA Manager, Advisory Programmer, IBM/San Jose-Santa Teresa, 1972 - 1994
1993 – 1994: I was manger of the Process Improvement Department for the Information Development organization. QA Best Practices were taught and implemented throughout the organization.
1990 – 1992: I led the effort to train over 1,200 software engineers in the Defect Prevention Process (DPP), which was a key process used to significantly reduce service costs throughout IBM. 75% of all development teams at Santa Teresa used the process to improve software quality.
1986 – 1989: I led the effort to provide QA oversight of IBM’s leading edge object oriented application development environment and object repository. I was the team leader for 10 QA engineers from three IBM software development labs.
1976 – 1985: I was the manager and project leader for the effort to implement a new IMS/DB-DC procurement application that replaced over 18 disparate legacy procurement applications throughout IBM.
1972 – 1975: I was the team lead for the installation and support of the Corporate Ledger System at IBM’s San Jose Manufacturing site, and the Division Headquarters group.
Summary of Skills
Management: People Management, Project Management, Project Risk Assessments, Software Quality Assessments, Vendor Management, Training
Quality Improvement: Process Improvement Methodologies, Root Cause Analysis (Defect Prevention Process), ISO 9000, CMM, TQM, QA Best Practices
Office: Lotus Notes, MS Word, MS PowerPoint, MS EXCEL, MS Project
Awards and Recognition
EPRI: Performance Recognition Award for improving Customer Satisfaction by 100%
IBM: Distinguished Contribution Award for the Deployment of the Defect Prevention Process (DPP)
QAI: Best of The Best Award from the Quality Assurance Institute (QAI) for the Deployment of the Defect Prevention Process at IBM, 1992 and 1993
QAI: Best Speaker Award at the 1993 QAI International Practitioners Conference
Craig Kaplan, Ph.D., Chief Executive Officer, iQ Company 831-252-0308
John Houck, President, SatisfactionWorks 415-641-1984
Rick Crivello, Account Manager, Analysts International Corp. 408-683-0403
Mary McKenna, Software Quality Manager, EPRI 650-855-7931
Marilyn Valentino, Software QA Engineer, EPRI 650-855-7962
Richard Parady, Manager of Development (IBM, retired) 831-338-3657
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