Joan J. Keller
Process Management Consultant
a specialist in business process definition, assessment and improvement.
Her clients are manufacturing companies and/or software development organizations.
She has specific experience in all phases of software development and
software project management. As an independent process consultant she
is skilled in using several assessment/ improvement methods, including:
ISO 9000, Malcolm Baldrige and SEI CMM.
9000 consultant 7/01/95 to present
Direct management and staff of client companies to define, document,
and implement their key processes. Assist organization to define new
processes, assess and improve their current key processes, for positive
impact on key business measures such as customer satisfaction, product
quality, and process speed. Prepare the organization to pass audits
leading to ISO 9001 certification or other quality assessments. Clients
include software development and telecommunications manufacturing companies.
development process assessment / improvement 3/01/93 - 7/15/94
With a core team of seven people, completed process assessment, defined
the process improvement strategy, drove process improvement, and wrote
the application which won for Santa Teresa Laboratory the gold level
Malcolm Baldrige award in IBM's quality program. Effort involved 1600
people in five functional areas. Process improvement activities also
accomplished the ISO 9000 certification for the laboratory. Received
"pivotal contribution" award for this work.
Manager, Cleanroom Software Engineering technology transfer 3/10/90
Worked in partnership with the IBM Cleanroom Technology Center, Gaithersburg,
to train and support 11 pilot teams at STL to implement Cleanroom software
engineering in their various projects. Taught Cleanroom overview class.
Negotiated funding for the pilot teams. Helped develop process which
merged object-oriented process with Cleanroom methods. Was invited speaker
at Worldwide Software Development Conference in Toronto, May, 1992,
to present the merged process and its results. Published three technical
reports which were widely distributed within IBM. Invited to present
findings to Japanese Union of Scientists and Engineers, and to several
other IBM laboratories.
Development Manager 5/02/87 - 3/10/90
Managed team which added national language support, error processing,
standards compliance and new features to a complex, undocumented prototype
of a large data base access and management tool. Concurrently, directed
the implementation of a configuration management system to support a
development team which grew from 6 to 44 programmers. The system included
library control, test-to-development interface tools and procedures,
error tracking and reporting, and product packaging and installation
processes. Also defined and implemented the transfer of the product
code and skills to the service team at end of project.
Interface Test Manager 11/20/82 - 5/02/87
Manager of department which tested the data management components of
the MVS and VM operating systems, when these systems were enhanced to
support new DASD, tape or printer devices. Directed the design and development
of a test tool which automated tailoring of our test case libraries
for variations in device characteristics and operating systems. Reduced
required test cases from over 2400 to less than 600, while increasing
software product test coverage. Reduced effort to generate new variations
of test cases for new devices by more than 80%.
Integration and Driver Build Manager 11/21/81 - 11/20/82
Managed 24-hour department which gathered, compiled and integrated code
for the IMS and DB2 products. Supported over 300 software developers,
delivered up to seven updated systems daily from development to formal
test. Directed a series of changes to the configuration management system
which more than doubled the throughput of that system within one year,
without interrupting daily deliveries of testable systems.
code integration and system build, customer support 9/4/71 - 11/21/81
Provided library control and system integration and build support for
approximately 200 programmers who were building new features on the
data management access methods of MVS. With one other programmer, defined
strategy and supported the combination of several access methods into
a single integrated, installable product. Reduced DASD usage for development
libraries by 17 volumes, and reduced processing time for system integration
and build by over 50%.
a team of 3 programmers, designed and developed performance enhancement
to the Sequential Access Method of MVS. Improved performance of SAM
by more than 25% average. The SAM-E product was the highest return-on-investment
software product for IBM that year, as a separately priced feature
of the MVS operating system.
the sequential access methods of the MVS operating system, by responding
to customer-reported problems, doing problem analysis and building
fixes for the problems. Responsible for over 300 modules, averaging
400-500 lines of code each. Promoted to Staff Programmer on basis
of high volume of problems handled and high-quality of fixes provided.
Developed training package and taught first groups from another division
who were taking over the change team work. Received award for excellence
in this effort.
- UC Santa
Cruz Extension, Software Engineering certificate.
- San Jose
State University, graduate work in Industrial Psychology and Total Quality
Market Driven Quality training including: Malcolm Baldrige, ISO 9000,
College / West Valley College, Level I Certificate in Supervision and
New Manager School plus minimum of 40 hours formal classes per year
for 8 years.
- IBM Computer
Science education, 12 weeks, plus 50 hours/year for 12 years, plus on-job
Software Engineering, certificate from IBM Cleanroom Technology Center.
of Utah, B. S., (Industrial) Psychology
UC Santa Cruz Extension, Software Engineering program.
American Society for Quality
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